I know, not exactly an original title. Last week it was announced that the restaurant chain Ruby Tuesday was closing a large number of their underperforming locations. That news didn’t shock me in the least. I’ve been to Ruby Tuesday twice, and each time the same thing happened…
They messed up my order.
It’s not like I wanted anything special. Both times I ordered a cheeseburger straight off the menu. In fact, both burgers had pictures of the item on the menu so it wasn’t like I misunderstood what I was ordering.
The first time I ordered some sort of multi-patty burger that was supposed to have a variety of toppings. What I got looked worse than a McDonald’s Quarter Pounder. What angered me the most was they insisted that was what I ordered despite it not matching the picture or description of the burger I ordered. They seemed oblivious to the fact someone else in our party ordered the same burger as me and ours didn’t look anything alike.
They did finally agree to take it off the bill when I told them to just throw it away. I guess up to that point they thought I just wanted a free meal by complaining.
The second time my mother took us there after a movie. I was not real happy she chose to go there, but she was paying so she gets to choose. And they messed up my order again. Having learned from the first time I ordered a basic bacon cheeseburger. I pointed to the item so the server would be totally clear what I wanted. I also ordered it “medium well”, which is more than I like but gives a wide margin of error.
It’s came rare and without bacon.
From that point on I’ve refused to set foot in their restaurants. There’s absolutely no excuse to mess up in either of those cases. If you can’t remember to add bacon to a bacon cheeseburger you’ve got issues. I won’t even get into how any person could confuse “rare” and “medium well” or make the wrong thing.
I’m not a complainer at restaurants. You can count the number of times in my life that I’ve complained about food served to me on one hand. I’ve always followed the comical mantra of diners, “order what you want, eat what they serve”, and it usually works itself out.
I was just recently reminded of a time at my favorite diner (Lou Roc’s on West Boylston St) when Trish and I were sitting at the counter joking with the waitress when I ordered a homemade hash and cheddar omelet and was served a meat lovers omelet. I have ordered that lots of time in the past, so I just dug in. I was about halfway through when the waitress suddenly realized she wrote the wrong thing down and she felt horrified. I just laughed and kept eating. To me it was no big deal.
To give me something that isn’t remotely compatible with what I ordered and to have it look like crap when I get it is certainly a situation where a polite “Hey, I think this is wrong” isn’t out of line to say. But to then say I’m the one that made the mistake and then ignore that someone else in my party ordered the same thing I did and our food looks completely different isn’t an issue with a server or cook, that’s an issue with management.
So while I feel badly for the hard working people that will lose their jobs over the closings I can’t help but hope the people that run the chain and who set policy like that manager said he was following also find themselves unemployed.
I like to end my posts with a humorous line, but Ruby Tuesday is such a joke I can’t think of anything funnier than them.